Return Policy

Return Policy

At The Weekly Batch, we take great care in crafting each product by hand and want you to feel confident in your purchase. Because our products are skincare and personal care items, we are unable to accept returns or exchanges on opened or used products.

Unopened Products

If you receive an unopened product and would like to request a return, please contact us within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order information and photos of the issue. We will work with you to make it right.

Heat-Related Product Changes

Our products are made with natural ingredients and do not contain synthetic stabilizers to maintain texture. During warmer months, products may soften or melt during shipping. This does not affect the quality or effectiveness of the product.

If your product arrives softened, allow it to return to room temperature or place it in the refrigerator briefly until it firms back up. Please note that whipped products may lose some of their original whipped texture after melting.

Order Changes & Cancellations

Because we begin preparing orders quickly, please contact us as soon as possible if you need to make a change or cancel your order. We will do our best to accommodate requests before your order has shipped.

Questions?

If you have any questions or concerns about your order, please reach out. We are always happy to help and want you to have a positive experience with The Weekly Batch.