FAQ
Frequently Asked Questions
What is tallow?
Tallow is rendered beef fat that has been purified and transformed into a nutrient-rich moisturizer. It contains naturally occurring vitamins A, D, E, and K and has a fatty acid profile similar to our skin, making it deeply nourishing and easy to absorb.
Why choose tallow skincare?
Our products are made with simple, thoughtfully selected ingredients instead of long lists of synthetic additives. Tallow helps support the skin’s natural moisture barrier and is suitable for many skin types.
Will I smell like beef?
No. Properly rendered tallow has little to no beef scent. Our scented products are lightly fragranced with premium fragrance oils or essential oils, while our unscented products have only a very mild natural aroma.
Are your products all natural?
Most of our products are made with naturally derived ingredients. Some scented varieties use premium fragrance oils to achieve certain scents that cannot be created naturally. We always list every ingredient on each product page so you know exactly what you’re purchasing.
Do you use essential oils or fragrance oils?
We use both, depending on the product and scent.
Are your products safe for sensitive skin?
Many customers with sensitive skin enjoy our products, especially our Unscented collection. Because everyone’s skin is different, we recommend performing a patch test before regular use.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Since our products are made with natural ingredients, they may soften in warm temperatures or become firmer when cool without affecting their quality.
How long do your products last?
Most products are best used within 12 months of purchase when stored properly.
Are your products handmade?
Yes! Every product is handcrafted in small batches to ensure quality and consistency.
Do you offer wholesale?
Yes! We love partnering with boutiques, gift shops, spas, coffee shops, hotels, and other retailers. Visit our contact us page and reach out for more information.
Do you accept custom orders?
Depending on the season and availability, we may be able to accommodate custom requests. Contact us to discuss your needs.
Will heat affect my tallow products?
Yes. Because our products are made with natural ingredients, they can soften or melt if exposed to high temperatures during shipping or if left in a hot mailbox or vehicle. While the texture may change, the product remains safe and effective to use.
What if my product melts?
If your product arrives soft or melted, simply place it upright at room temperature or in the refrigerator for 30–60 minutes until it firms up. The whipped texture may become denser after melting, but the nourishing benefits remain the same.
Do you ship during the summer?
Yes! We ship year-round and carefully package every order. During periods of extreme heat, we may delay shipping by a day or two or recommend faster shipping options to help protect your products.
How long will it take to process my order?
Orders are typically processed within 2–5 business days. During product launches, holidays, or busy seasons, processing times may be slightly longer.
How long does shipping take?
Once your order has shipped, delivery typically takes 2–5 business days, depending on your location and the shipping method selected at checkout.
Where can I find The Weekly Batch locally?
You can shop The Weekly Batch in person at local markets and retail locations throughout Eastern Tennessee and Southwest Virginia.
Damascus Farmers Market
Thursdays | 4–7 PM
Damascus, VA
(Seasonal availability)
The Coffee Thief
124 E Laurel Ave
Damascus, VA 24236
We also offer local pickup options in the Laurel Bloomery, Mountain City, Damascus, Abingdon, and Bristol areas. If you’re local and would prefer pickup, please reach out and we’d be happy to help arrange a convenient pickup location.
What if my package is lost or arrives damaged?
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or the expected delivery date). We’ll work with you to resolve the issue as quickly as possible.
What is your return policy?
Due to the nature of our skincare products, we cannot accept returns or exchanges on opened or used items. If your order arrives damaged or there is any issue with your purchase, please contact us—we want every customer to have a great experience and will do our best to make it right.